Terms of Service

1. What SpotSitter is, and what it is not

SpotSitter is an alert-only notification service. We periodically check public-facing pages on Disney's official reservation website for the availability of dining reservations and Enchanting Extras experiences. When availability matching the criteria you save in your watch is detected, we notify you via your chosen channels (SMS, push, email, Discord). The notification includes a link to Disney's official booking page where you, the user, complete any reservation directly with Disney using your own account.

SpotSitter does NOT:book, hold, reserve, or otherwise transact on Disney's reservation systems on your behalf; submit forms, payments, or any other input to Disney's systems using your identity; collect, store, request, or transmit your Disney account credentials, MyDisneyExperience login, or any Disney-account-specific information; sell, transfer, resell, or commercialize Disney reservation inventory; or guarantee that any availability detected at the time of our scan will still be bookable when you attempt to reserve it — availability is volatile and may disappear within seconds.

We operate using only publicly available Disney web interfaces and in good faith with Disney's published Terms of Use. We do not reverse-engineer Disney's authentication systems or attempt to bypass any technical access controls. If Disney requests that we cease any specific monitoring activity, we will comply promptly.

You are solely responsible for completing any reservation you choose to book through Disney's official channels, complying with Disney's terms of service when you do so, and adhering to all applicable park, dining, and reservation policies.

2. Trademarks and nominative fair use

SpotSitter is in no way affiliated with or endorsed by Walt Disney World, Disneyland, or The Walt Disney Company. “Walt Disney World,” “Disneyland,” “Disney,” “Enchanting Extras,” “MyDisneyExperience,” and all related names, characters, and marks are registered trademarks of The Walt Disney Company.

Any use of third-party names or trademarks within SpotSitter is for nominative identification purposes only — i.e., to truthfully describe the public-facing reservation system that SpotSitter helps you monitor. Such use does not imply, nor is it intended to imply, any affiliation with, endorsement from, or business relationship with The Walt Disney Company or any of its subsidiaries or affiliates.

3. Eligibility

You must be at least 18 years old to create a SpotSitter account or subscribe to a paid plan. By creating an account, you represent and warrant that you are 18 or older and have the legal capacity to enter into these Terms.

4. Subscription, automatic renewal, and cancellation

Plans and pricing. SpotSitter offers a free tier ($0) and paid tiers: Founder ($49/month or $470/year) and Pro ($99/month or $950/year). Current pricing is displayed at spotsitter.com/pricing.

Automatic renewal.When you subscribe to a paid plan, your subscription will automatically renew at the end of each billing period — monthly for monthly plans, annually for annual plans — at the then-current price for your tier, charged to the payment method on file, until you cancel. You authorize this recurring charge when you subscribe.

Renewal reminders. For annual plans, we send a reminder email 15 days before each renewal charge. For monthly plans, every billing email serves as the renewal disclosure for the next cycle.

Price changes. If we change the price of your plan, we will email you at least 30 days before the change takes effect and before the change is reflected on any renewal charge. You may cancel before the new price applies.

Cancellation. You may cancel at any time, with no fee, from your account billing settings or via the Stripe customer-portal link in any billing email. Cancellation takes effect at the end of the current paid period; your account remains active until then. Cancellation is at least as easy as signup — if you ever cannot self-serve a cancellation, email support@spotsitter.com and we will cancel the subscription manually within one business day.

Refunds. Within 14 days of your original purchase, you may request a full refund for any reason. After 14 days, cancellation stops future charges but does not generate a refund; your account remains active through the end of the current billing cycle. Annual plans are non-refundable after the 14-day window. Full details, including outage credits, are in our Refund Policy.

Payment processing.All payments are processed by Stripe, Inc. SpotSitter does not see, receive, or store your full payment card number, expiration date, or CVV — Stripe holds that data under PCI-DSS Level 1 compliance. We retain only a payment-method reference token, the last four digits of your card, the card brand, and the billing ZIP.

Disputes and chargebacks. If you believe a charge is in error, please email support@spotsitter.comfirst — we resolve refund requests within one business day. Initiating a chargeback with your card issuer while a refund request is pending will be treated as withdrawal of the refund request; the dispute will then proceed under Stripe's standard rules.

5. Acceptable use

You agree NOT to: (a) resell, redistribute, sublicense, or commercialize SpotSitter alerts or any data from the service; (b) use automated means (scrapers, bots, headless browsers, scripts) to access SpotSitter beyond the rate of normal human interaction; (c) attempt to gain unauthorized access to any account, server, or system; (d) interfere with or disrupt the integrity or performance of the service; (e) use the service to violate any law or third party's rights; (f) impersonate any person or misrepresent your affiliation with any person or entity; (g) use the service to send unsolicited communications to others; or (h) circumvent rate limits, plan limits, or technical access controls.

We may suspend or terminate accounts that violate these terms, with or without notice, and may report illegal activity to law enforcement. You may export your data before termination by emailing support@spotsitter.com.

6. Disclaimers

SpotSitter is provided “as is” and “as available.” To the maximum extent permitted by law, SpotSitter disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, uninterrupted availability, and error-free operation. We do not warrant that any specific reservation will be available, bookable, or held for any period of time, and we are not responsible for changes to Disney's public reservation systems that may interrupt or end our ability to monitor a particular venue or experience.

7. Limitation of liability

To the maximum extent permitted by law, SpotSitter's total cumulative liability arising out of or related to your use of the service is limited to the greater of (a) the amount you paid SpotSitter in the twelve months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100). In no event shall SpotSitter be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost reservations, lost vacation value, emotional distress, or loss of goodwill, whether based in contract, tort, statute, or otherwise, even if we have been advised of the possibility of such damages.

Some jurisdictions (including New Jersey) do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the smallest amount permitted by law. Nothing in these Terms limits liability for gross negligence, willful misconduct, fraud, or any other liability that cannot be limited under applicable law.

8. Dispute resolution and binding arbitration

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO ARBITRATE DISPUTES WITH SPOTSITTER ON AN INDIVIDUAL BASIS AND LIMITS YOUR RIGHTS TO A JURY TRIAL OR CLASS ACTION.

You and SpotSitter agree that any dispute, claim, or controversy arising out of or relating to these Terms or the service (“Dispute”) will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, except that either party may bring an individual action in small-claims court for Disputes within that court's jurisdiction.

Class-action waiver.You and SpotSitter agree that any Dispute will be brought in an individual capacity only and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

30-day opt-out. You may opt out of this arbitration agreement by emailing legal@spotsitter.comwithin thirty (30) days of first accepting these Terms, with the subject line “Arbitration opt-out” and including your account email. Opting out will not affect any other portion of these Terms.

Governing law and venue. These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles. For any Dispute not subject to arbitration, the exclusive venue is the state and federal courts located in Orange County, Florida.

9. General

If any provision of these Terms is found unenforceable, the remainder will remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for delays or failures caused by events outside our reasonable control, including Disney system changes, internet outages, carrier failures, third-party service disruptions, natural disasters, or acts of God.

10. Changes to these Terms

We may update these Terms from time to time. For non-material changes (clarifications, typos, contact-info updates), we will post the updated Terms with a new “Last updated” date.

For material changes — including changes to pricing, refund eligibility, the arbitration agreement, the limitation of liability, or the description of the service — we will notify you by email at least thirty (30) days before the changes take effect. If you do not agree to the material change, you may cancel your subscription before the change takes effect and receive a refund for any unused prepaid period, regardless of the standard refund window. Continued use of the service after the effective date constitutes acceptance of the updated Terms.

11. Contact

Questions about these Terms? Email hello@spotsitter.com. Legal notices: legal@spotsitter.com.